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PetSmart

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Why PetSmart is a fun option when searching for things to do near me with friends and family

PetSmart stands as North America's leading pet superstore chain, offering an expansive assortment of pet products and services across more than 1,660 locations in the United States and Canada. Founded in 1986 and launching its first stores in 1987, PetSmart evolved from a discount pet food warehouse to a vibrant retail experience catering to pet lovers. The stores provide a comprehensive range of pet food, supplies, accessories, and live small pets, making it a convenient one-stop shop for all pet needs. Beyond retail, PetSmart enriches communities by delivering services such as professional grooming, dog daycare, boarding, veterinary care through trusted in-store clinics, and training classes for dogs. Moreover, their in-store adoption centers, operated in collaboration with PetSmart Charities, enable customers to find their new companions responsibly. This combination of products and thoughtful services makes PetSmart an ideal place for pet owners and enthusiasts to meet up, share advice, and deepen their bond with their beloved animals through events and supportive environments.

Here's what people think of PetSmart

As of recent, PetSmart holds a 4.4-star rating based on 2783 reviews.

User reviews of PetSmart reveal a generally positive sentiment with an overall rating of 4.4 based on 2,783 reviews, reflecting widespread customer satisfaction. Many customers appreciate the quality and variety of toys, food options, and natural ingredient selections for their pets, emphasizing durable toys that withstand wear and the availability of premium pet food. Positive comments frequently mention exceptional and caring staff members who provide friendly and knowledgeable service, as well as the convenience of having multiple services under one roof, including grooming and veterinary care. However, some negative reviews highlight occasional instances of customer service issues, such as staff behavior during grooming appointments, which have negatively impacted individual experiences. A few customers also note that prices can be on the higher side compared to discount stores. Despite these occasional drawbacks, the majority of customers express loyalty due to the store's extensive product range, quality services, and dedication to pet care. Overall, PetSmart is viewed as a trustworthy and comprehensive resource for pet parents, making it a favored destination for pet-related shopping and services.

Highlights from reviewers (Most Relevant)

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Jose A. Ramirez

I had a great experience at PetSmart! The staff were friendly and knowledgeable. From the moment I walked in, I was greeted with a smile and offered help right away. The store was clean, well-organized, and stocked with everything I needed—food, treats, toys, and even grooming supplies. I especially appreciated how easy it was to find what I was looking for. Overall, PetSmart offers both excellent customer service and a wide variety of quality pet products and services. I highly recommend them to any pet owner!

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Ann Gaytan

Great customer service, my dog feels great to be groomed here. We feel very good to leave Fluffy in good hands. We thank Petsmart for taken good care of our dog.

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Dee DEE CURRY

Pleasantly stocked. Only complaint, is when the line is long and there's only 1 cashier waiting on customers. I asked the 1 cashier to call for help. Never did she respond to my request. Just stood there like a bump on a log, like a robot. Do better!!!

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D D

This pet smart is on top of a plaza and there's plenty of parking to be found. They're stocked up on all kinds of brand kibble and a decently sized frozen food section for dogs. I was looking for something specific. A muzzle but they were terribly lacking in inventory and only had soft muzzle for small breeds. It would be great if they had more variety.

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JOnathan LOpez

Came in for bark controller and was impressed with the different available options, and the prices were fair. Also enjoyed not getting stalked like i did before coming (in from the Ross next door)

How to reach PetSmart

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Why PetSmart may become Your Favorite Meetup Place for Catching Up, Celebrating or Just Hanging Out

Why rally at PetSmart with your friends?

Choosing PetSmart as a meetup spot for friends or family offers a unique blend of social engagement centered around a shared love for pets and animals. Beyond just a pet supply retailer, PetSmart creates an environment where pet enthusiasts can gather, interact, and enjoy activities together, making it an ideal venue for group outings. The store’s well-curated ambiance, combined with its extensive services, ensures there is something for everyone—whether you are a pet owner, an animal lover, or simply looking for a fun, relaxing day out. The presence of amenities like a coffee bar/lounge area invites visitors to sit, chat, and enjoy refreshments while surrounded by lively pets and engaging store displays. This combination of a welcoming social space and pet-centric offerings fosters a warm, communal atmosphere perfect for friends to bond over common interests. Also, many PetSmart locations host adoption events that encourage group participation in supporting animal welfare, adding a meaningful element to your meetup. Overall, PetSmart delivers a distinctive venue experience by mixing retail, services, and community engagement, making it a standout choice for convening with friends or family in a fun and refreshing way.

What activities does PetSmart offer for a group meetup?

PetSmart provides a wide array of activities that make it more than just a shopping destination and ideal for groups. First, many stores feature interactive elements such as pet adoption centers where groups can meet and spend time with animals looking for forever homes, turning the meetup into a chance to support rescue efforts together. This also adds an emotional, fulfilling dimension to your visit. Grooming services are another highlight; these include bath and brush treatments, full grooming with haircuts, and specialty services like de-shedding. Watching or participating in these grooming sessions can be engaging and educational, and many stores have professional, certified stylists ensuring the highest quality care. In some PetSmart stores, especially newer ones, there are self-service dog wash stations where friends can bathe their dogs together, combining practical care with social fun. Additionally, many locations provide training classes or have dog daycare facilities, making it possible for groups to learn new skills with their pets or watch them engage in playgroups. These activities foster interaction and deepen the social experience beyond typical retail shopping. With amenities such as comfortable seating areas and coffee bars, PetSmart encourages guests to relax and mingle, making it a perfect hub for group gatherings.

Why is PetSmart’s environment ideal for a friendly group gathering?

The environment at PetSmart is intentionally designed to be inviting and conducive to social interaction, which is essential for any group meetup. Many stores now embrace a modern, boutique-like aesthetic with open layouts and carefully designed spaces that encourage guests to stay longer and feel comfortable. Features such as coffee bar lounges with complimentary beverages create a café-like atmosphere where friends can gather, converse, and watch their pets being pampered nearby. This dual focus on both pet care and customer comfort makes it easy for groups to settle in and enjoy a leisurely experience. The friendliness of the staff and the certified grooming professionals also contributes to a welcoming vibe; they are both knowledgeable and enthusiastic about pets, which often sparks natural conversations between visitors. Given the variety of pets, from small to furry companions, and the ongoing activities like adoption days or training sessions, there is a constant buzz of life and energy. This lively, pet-focused ambiance promotes a sense of community and shared interest, making PetSmart an excellent backdrop for making memories with friends and family.

What specific services can groups take advantage of during their visit?

Groups visiting PetSmart can benefit from a comprehensive array of specialized services that enhance the experience and provide practical value. Grooming salons are a central feature, staffed with academy-trained stylists offering services from quick washes to full grooms, including nail trims, ear cleaning, and even specialized treatments like FURminator de-shedding. These services allow for a pampering session that can be shared and enjoyed collectively. Moreover, PetSmart offers dog training classes tailored for different skill levels and group participation, making it a fun and educational group activity. The PetsHotel is available for those who might want to board their pets if the meetup involves extended time out or other activities, and it includes amenities like group playtimes that mirror social gatherings for the pets themselves. Additionally, the in-store veterinary clinics available at many locations provide accessible pet care consultations, adding a health aspect to the visit. The presence of a bakery case with freshly baked dog treats and a variety of pet essentials also means group members can shop for unique, high-quality pet products together. These services create multiple touchpoints for engagement, ensuring everyone in the group finds something valuable and enjoyable.

How does PetSmart support pet adoption and community involvement?

PetSmart is deeply committed to animal welfare, which makes it an appealing location for socially conscious groups interested in supporting community causes. Many PetSmart stores feature in-store pet adoption centers operated in collaboration with non-profit organizations, providing space for rescued dogs and cats to find loving homes. Adoption events often take place here, where groups can volunteer, participate, or simply cheer on prospective pet parents. These events foster a collaborative experience among friends and family, making the meetup not only fun but impactful. PetSmart’s charitable efforts extend beyond adoption, frequently partnering with PetSmart Charities to host awareness campaigns and fundraisers directly at the stores. The company also emphasizes responsible pet ownership education through training classes and informational sessions often available at its locations. This involvement offers a meaningful dimension to gathering at PetSmart and allows groups to contribute positively to the community. For pet lovers who want to merge their social time with philanthropy, PetSmart provides a supportive environment that promotes animal rescue and welfare in tangible ways.

Why does PetSmart’s product selection enhance the group shopping experience?

PetSmart’s extensive product selection greatly adds to the appeal of hosting a group meetup there, as it combines variety with quality across pet supplies, accessories, and specialty items. The stores stock everything from nutritious pet foods—including refrigerated and frozen options— to an assortment of collars, beds, toys, and grooming essentials. This curated offering includes exclusive, high-end collections that make browsing interesting and rewarding for the group. Shopping together can turn into a collaborative activity with members sharing opinions on products or picking out gifts for each other’s pets. Unique items like a bakery case of freshly baked dog treats provide a sensory experience that complements the visual and tactile variety available. The layout and signage in PetSmart are designed for easy navigation and group browsing, encouraging leisurely exploration rather than rushed shopping. This comprehensive and thoughtfully arranged product mix makes PetSmart a retail setting that appeals both to serious pet owners and casual shoppers, facilitating a shared discovery experience that enhances the enjoyment of group outings.

What makes the grooming services at PetSmart a highlight for groups?

The grooming services at PetSmart stand out as a premium experience that’s perfect for groups looking to enjoy quality pet care together. All groomers are academy-trained and certified, which means pets receive expert, safe, and attentive treatment. Grooming packages range from quick washes to full-service grooms including baths, blow-drying, nail trims, ear cleaning, and special treatments like de-shedding. The ability to watch or participate in some grooming processes, including the self-service dog wash stations at select locations, offers a fun, interactive component for visitors. Groups can schedule appointments together, making it a shared experience that helps pets look and feel their best while strengthening social bonds among owners. The grooming salons are equipped with professional-grade tools and luxury products, ensuring pets get the best care while their owners relax nearby in comfortable lounge areas. This combination of expert services and a relaxed environment makes grooming at PetSmart both a practical and enjoyable activity for groups.

How does PetSmart’s commitment to pet wellness contribute to group visits?

PetSmart’s holistic approach to pet wellness significantly enriches the experience for groups visiting with their pets and friends. The availability of veterinary clinics, typically operated by partner providers such as Banfield Pet Hospital, means visitors can access preventative care, health consultations, and routine services on-site, adding convenience and peace of mind. Beyond health care, the stores offer dog training courses and daycare services designed to promote behavioral and social well-being, which further supports groups wanting to engage their pets in healthy activities. The emphasis on wellness extends to the quality and variety of food and treats offered, including specialty diets and fresh options, aligning with many modern pet owners’ desire for healthier choices. By integrating wellness services with retail and social amenities, PetSmart creates an environment where pet parents and their companions can focus on maintaining and celebrating pet health as part of their group experience. This integrated approach makes group visits feel comprehensive and purposeful, combining fun with fundamental care.

What special events or programs can groups enjoy at PetSmart?

PetSmart regularly hosts special events and programs that can turn a routine visit into an exciting occasion for groups. These events include grand openings, holiday celebrations, pet photo days, and seasonal festivals that provide unique entertainment and shopping opportunities. Adoption events are a recurring highlight, often featuring local shelters and rescue groups bringing animals for potential adoption, creating a lively, engaging atmosphere perfect for group participation. Seasonal promotions, such as grooming specials or training discounts, encourage groups to take advantage of services together, saving money while enjoying quality offerings. Additionally, many stores offer workshops or educational sessions focusing on pet behavior, nutrition, or first aid, which groups can attend to learn new skills and share knowledge. These programs foster a sense of community and learning among visitors, making PetSmart more than just a store but a gathering place for pet lovers to connect, celebrate, and grow together.

How does PetSmart’s nationwide presence enhance convenience for group meetups?

Operating over 1,600 stores across North America, PetSmart offers a highly accessible option for group meetups virtually anywhere. This extensive footprint means that whether your friends or family are near city centers or suburban areas, there's likely a convenient PetSmart location nearby. The consistency in store layout, services, and quality makes it easy to plan meetups without worrying about unexpected differences. Whether for grooming appointments, training classes, or just social shopping, groups can coordinate visits knowing the offerings meet a reliable standard. Moreover, this wide presence ensures opportunities for groups to host repeat gatherings or rotate visits among different neighborhood PetSmart stores to keep experiences fresh. The company’s focus on expanding and innovating store concepts also promises ongoing enhancements to the group meetup environment, reflecting modern retail trends and customer preferences. PetSmart’s national reach thus combines familiarity with flexibility to create an ideal platform for pet-centric social gatherings.

What additional amenities make PetSmart a comfortable and enjoyable destination for groups?

PetSmart’s thoughtful amenities contribute greatly to making visits comfortable and enjoyable for groups. Many stores include dedicated lounge seating areas where visitors can relax, enjoy complimentary coffee, and engage in conversations while their pets are cared for nearby. This setup encourages a leisurely pace and the chance to socialize without feeling rushed or confined. Accessibility features, wide aisles, and organized shelving ensure everyone in the group can move around easily and explore together. Some stores also feature pet-friendly outdoor areas where visitors can take short walks or let dogs relieve themselves in a clean, safe environment. Friendly and knowledgeable staff add to the welcoming atmosphere by assisting with inquiries and facilitating a smooth visit. Together, these amenities support a balanced experience of convenience, comfort, and social engagement that distinguishes PetSmart from typical retail environments, making it an ideal destination for any group meetup involving pets and their companions.

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