When asking yourself about something to do near me in Raleigh with a group of friends or family, consider
AAA - New Hope Rd
Why AAA - New Hope Rd is a fun option when searching for things to do near me with friends and family
AAA - New Hope Rd, located at 1480 North New Hope Road in Raleigh, NC, is an AAA owned and operated facility offering comprehensive vehicle maintenance and repair services alongside insurance agency offerings. This location presents a convenient and quality-focused option for both AAA members and non-members. The facility stands out for its reliable car care services covered by a robust 36-month/36,000-mile warranty that underscores their confidence in workmanship. Customers can benefit from a 10% labor discount on repairs when they are AAA members, making it an economical choice. The shop operates Monday through Friday from 7:30 AM to 6:00 PM and Saturdays from 8:00 AM to 4:00 PM, with Sunday closed. Amenities include complimentary Wi-Fi and shuttle services within a 5-mile radius to ease the repair process for customers. Besides automotive repairs, AAA - New Hope Rd also provides various insurance services under one roof, including auto insurance, making it a one-stop shop for automotive and insurance needs. The friendly and professional staff create a welcoming environment that makes meeting up with friends or family there easy while attending to your vehicle and insurance requirements. Its central Raleigh location ensures accessibility for locals, fostering a community-oriented atmosphere.
Here's what people think of AAA - New Hope Rd
As of recent, AAA - New Hope Rd holds a 4.1-star rating based on 472 reviews.
User reviews for AAA - New Hope Rd reveal an overall positive customer experience reflected in its 4.1-star rating from over 470 reviewers. Many customers appreciate the professionalism and expertise of the staff and the convenience of services offered at the facility. Positive reviews highlight the quality of repair work backed by the extended warranty, the helpfulness of the shuttle service, and the value brought by the AAA membership discount. Customers also praise the efficient customer service and timely completion of repairs. On the other hand, some negative reviews mention occasional issues such as longer wait times, communication challenges about repair details, and pricing concerns for certain services. A few customers have expressed frustration about the scheduling system or availability during busy periods. Despite these critiques, the majority of reviews commend the facility's commitment to customer satisfaction and quality auto care. In conclusion, the mix of positive feedback on service quality and minor operational concerns suggests that AAA - New Hope Rd remains a trusted and dependable choice for many in the Raleigh community seeking both car care and insurance solutions.
Highlights from reviewers (Most Relevant)
Hunter Allen
DO NOT TAKE YOUR CAR HERE UNDER ANY CIRCUMSTANCES. I’ve never experienced worse service at a mechanic before. My girlfriend was having issues with her car. The water pump on her car was damaged, so it was leaking coolant. She took it in, and they gave her an estimate of a few thousand dollars telling her that all sorts of issues with her car needed to be fixed in addition to the pump. I was enraged when I found out that they upsold her on things she didn’t need. I couldn’t be with her when she did the original consult, and they conpletely upsold her. I went with her to pick up the car after they “fixed” it and it had even more problems than before. We took it straight back, and the supervisor inspected it and said they fixed everything and it wasn’t something they did. This was an insane comment given we explained to him new issues started happening after they “fixed” the car. We took it to a trustworthy mechanic in Chapel Hill who inspected their work and found out Triple AAA installed the timing belt on backwards. Triple AAA then agreed to reinstall the timing belt correctly and literally just said “Sorry.” They did not reimburse the diagnostic fee from the other mechanic that found Triple AAA’s mistake. My girlfriend and I were both ridiculed, and she spent thousands of dollars in unnesary labor and back and forth with Triple AAA at this shop.
Danielle Reliford
I needed to get a lot of maintenance items done to my car plus I needed new tires. This is my only vehicle so it is important to me to have the work done right the first time. The customer service was amazing. I was sent text messages and an email with the vehicle report that included pictures of my vehicle for the work that needed to be done and future items to take care of. The work was completed promptly and I picked my car up the next day. This was my first time going to AAA but I am definitely going to be a return customer. Highly recommend.
Caleb Brownfield
Came in for an International Drivers Permit on a Saturday, and worked with Sylina to complete the application. She was very attentive and an absolute pleasure to work with. After this trip I hope to come back to her for member and travel services in the future, as I believe she will be a great representative.
ShaNia P
I’m exhausted with this place. I took my car for initial repairs, paid half up front, got my car back & less than a week later it was messing up again. Took it back for “repairs” & as soon as I’m driving off the lot, my car starts messing up again! Took it back a third time, & less than two weeks later, I’m unable to use my car. I’m a nursing student with children. I NEED my car. They most Definitely got My Money, & they did NOT provide quality work. Save yourself the trouble & go elsewhere. Especially if George is working on your car… This is Absolutely Ridiculous!! Give me my money back.
Anoop Mathew
Avoid This Place at All Costs! I made the unfortunate mistake of trusting a AAA tow truck driver who convinced me to take my Honda Accord to this AAA-affiliated shop after the starter failed on Friday, April 18, 2025. I should’ve taken it to my trusted mechanic in Cary—but gave in because this shop was closer. Big mistake! What should have been a ~$400 starter replacement turned into a $1,392.03 bill over four days, plus Uber and rental car costs. And I narrowly avoided being charged another $2,076.32 on top of that. After initially quoting ~$803 just for the starter (already inflated), they claimed the alternator also needed replacing—adding another $588. With my car immobile and towed there, I had no leverage and reluctantly agreed just to get my vehicle back. Late Saturday, they said the car was ready. But when I got in and pressed the gas pedal, it barely moved and then stopped—it wouldn’t accelerate. I managed to roll it into a parking spot and asked them to look again. The service writer, Trinity Trusty, was immediately defensive and refused any responsibility. Turns out they had (likely accidentally?) disconnected the gas pedal cable—creating a dangerous situation that could have caused a serious accident had I driven off. A mechanic checked and fixed that in about 30 minutes. But within minutes of getting the car back, two new issues “suddenly” appeared: The brand-new alternator they installed had mysteriously failed. A check engine light appeared, and they claimed the Mass Air Flow Sensor (MAF) had gone bad out of nowhere. They said they were closing for the day and I couldn’t take the car. I was now stranded again—after already spending $70 on Ubers and later needing to rent a car. One mechanic at least took pity on me and gave me a ride home for a small gas tip. He also said the MAF is a cheap and easy fix, which I confirmed online. Monday morning, someone from the shop called with even more bad news. After redoing the alternator, they now claimed the entire throttle body assembly had to be replaced due to the MAF issue—for $2,076.32. Not the $60–70 part they initially implied. That was the final straw. I went back, got the car, and insisted on driving it out slowly to avoid stalling. As I was leaving, they had the audacity to offer me $150 to “buy it for junk.” That’s when it became clear: this was their plan all along—to make the car undriveable and pressure me into selling it cheap. I took the car straight to my regular mechanic at Firehouse Auto Repair in Cary. He inspected it and within minutes confirmed: there was nothing wrong with the MAF sensor. They simply reseated it properly, charged a small diagnostic fee, and the car ran perfectly. It’s now obvious this AAA shop either mis-seated the sensor on purpose or created the issue themselves to get me to give up the car. This is easily the scammiest auto shop I’ve dealt with. They prey on people in vulnerable situations—especially if your car is towed in and you're stuck. Most of their decent reviews are either old or for basic services. If they think they can fleece you, they absolutely will. I expect their typical copy-paste response: “Sorry to hear your recent visit didn’t meet expectations. Please email CarCareReviews@acg.aaa.com...” Save it. I wish I had the time, energy, or resources to go after them legally—but I don’t, and they count on that. Avoid these scammers at all costs.
How to reach AAA - New Hope Rd
None
Website: None
Why rally at AAA - New Hope Rd with your friends? This location in Raleigh, NC, is more than just a traditional car care center—it is a full-service AAA facility that caters to a variety of needs beyond vehicle maintenance. Gathering here with friends or family offers a unique blend of practical benefits and opportunities to plan shared adventures and experiences. Whether your group is looking to get your cars serviced simultaneously or coordinate a group trip, AAA - New Hope Rd serves as a convenient hub with comprehensive services under one roof. Not only does the facility provide expert vehicle care backed by warranties and discounts for AAA members, but it also offers membership services, travel planning, insurance consultations, and even banking options. This multifaceted approach transforms the location into a one-stop destination where groups can efficiently handle practical errands while fostering collective experiences around travel and fun. Hosting a meetup here ensures that everyone leaves better prepared for road trips or any travel plans, making it an excellent spot to rally, socialize, and support each other’s journeys.
What activities and services make AAA - New Hope Rd perfect for group meetups? The primary draw is the extensive car care services available, which cater to a full range of vehicle maintenance and repairs. From routine oil changes and tire services including rotation, alignment, and balancing, to more specialized work such as engine diagnostics, battery replacements, brake services, and transmission maintenance, the facility’s skilled technicians promise expert care. This makes it ideal for groups who want to ensure their vehicles are in peak condition before hitting the road together. The business offers a 10% labor discount on repairs for AAA members with a 36-month/36,000-mile warranty on repairs, adding practical cost savings for members. While waiting on services, patrons can take advantage of complimentary Wi-Fi and shuttle services within a five-mile radius, which makes the experience more convenient and comfortable for any group spending time together at the location.
What else can your group enjoy during a visit besides car maintenance? AAA - New Hope Rd offers a broad spectrum of additional services that cater to various needs beyond automotive care, making it an ideal gathering place for friends and family with different interests. For instance, the membership services provide expert assistance on roadside support, exclusive member benefits, and even AAA credit cards. For those planning trips, the location is a full-fledged travel center offering international driving permits, passport photos, travel insurance, hotel deals, and Hertz car rental extras. This enables groups to meet and plan their vacations or getaways right at the facility, making travel coordination seamless and efficient. On the insurance side, the facility offers affordable and comprehensive policies covering auto, home, life, flood, and umbrella insurance products. Such diversity of services means your meetup can mix practical errands like renewing insurance or banking with social activities such as planning vacations or group road trips.
Why does the atmosphere and customer care at AAA - New Hope Rd encourage group visits? The facility is well-known for exceptional customer service and a friendly, knowledgeable staff dedicated to helping customers. Whether your group consists of longtime AAA members or guests exploring their services for the first time, you can expect personalized attention tailored to your needs. Members receive exclusive discounts, and the service warranties provide confidence in the work performed. The clean, welcoming environment paired with convenient hours Monday through Saturday ensures that groups can drop in at times that fit their schedules. The facility’s commitment to transparency and reliability fosters trust which is crucial when multiple individuals want to ensure their cars or insurance needs are professionally handled. Moreover, the complimentary amenities like Wi-Fi and a shuttle service provide added comfort and mobility, encouraging groups to stay connected and productive while waiting.
How does AAA - New Hope Rd help prepare your group for safe and worry-free travel? One standout aspect of this location is its focus on equipping customers with everything needed for safe journeys. The car care center offers vital services like engine cooling system service, A/C system maintenance, and brake inspections to prevent breakdowns on the road. Simultaneously, their travel planning and insurance products help secure peace of mind for trips, whether local or international. The facility’s team supports travelers by providing TripTik travel planners, travel insurance, hotel deals, and international driving permits—essential documents for anyone crossing borders. Groups can meet here to ensure every vehicle is travel-ready, every member has the correct documentation, and everyone’s insurance coverage is up-to-date. This holistic approach means you can rally here before any adventure and embark with confidence, knowing both your vehicles and your plans are thoroughly prepared.
What makes AAA - New Hope Rd a practical and convenient hub for managing multiple needs in one trip? The facility’s broad suite of services means that groups can accomplish many tasks in a single visit, saving time and effort. Instead of traveling to separate locations for car repair, travel planning, insurance, and banking, AAA New Hope Rd offers all these under one roof. This efficiency is especially appealing when organizing group meetups—everyone can handle their individual needs or seek advice simultaneously while spending quality time together. The option to book appointments, combined with the facility’s reasonable hours from early morning until early evening Monday through Friday and shorter Saturday hours, allows groups to find times that work well. Shuttle services and complimentary Wi-Fi further enhance convenience, enabling customers to run errands or relax as vehicles are serviced. Ultimately, this comprehensive, customer-friendly setup gives a single destination approach, making hosting a meetup both productive and enjoyable.
How can AAA - New Hope Rd enhance the group dynamics of friends and family meetups? Getting together at this versatile location offers more than utilitarian benefits; it strengthens connections through shared planning and experiences. Whether preparing for a road trip, renewing memberships together, or simply catching up while cars are carefully serviced, the location encourages meaningful interaction. The knowledgeable staff often provides personalized travel and insurance advice that can spark ideas for future group vacations or activities. This social aspect shines because meeting at a place where everyone’s practical needs are met reduces stress and distractions that otherwise hamper group organizing. The facility’s clean, professional environment provides a comfortable setting ideal for discussions, planning sessions, and casual conversations. Trustworthy service, member perks, and the comprehensive nature of the facility create a positive atmosphere that enhances bonding and creates lasting memories around common interests like travel and driving safety.
What makes the AAA membership and discounts at New Hope Rd especially valuable for groups? AAA members who visit this location enjoy exclusive benefits including a 10% labor discount on services, with a cap at $75 per repair. This financial savings can be significant when multiple friends or family members coordinate car maintenance or repairs simultaneously. Moreover, membership unlocks roadside assistance, travel discounts, insurance deals, and access to special events and attractions, many of which groups can take advantage of during meetups or trips planned from the facility. The comprehensive warranty on repairs further provides peace of mind that vehicles will remain in good condition well beyond the visit, allowing groups to focus on their activities rather than potential car troubles. Membership services also streamline how customers receive help, making it easier for groups to manage their fleets efficiently, keep up with vehicle maintenance, and enjoy the privileges that come with AAA’s trusted reputation.
In what ways does AAA - New Hope Rd facilitate travel and vacation planning for groups? This location doubles as a travel center that can assist groups in organizing seamless vacations. Staff can help with booking hotel deals, providing Hertz car rental arrangements, and offering trip planning services such as the TripTik travel planner. For international travel, the facility helps secure important documentation including international driving permits and passport photos. Travel insurance options are also available to protect travelers against unforeseen circumstances. With this wide array of services on site, groups can literally make all necessary travel arrangements in one visit. This eliminates the hassle often involved in coordinating travels among multiple people. The convenience of this integrated travel support encourages friendship and family meetups where everyone contributes to planning, ensuring everyone’s preferences and needs are accounted for, thereby enhancing the travel experience from the start.
Why is AAA - New Hope Rd a trusted choice for insurance and financial services for groups? Beyond auto and travel services, the facility offers a suite of insurance products, such as auto, home, life, flood, and umbrella insurance. This helps groups consolidate their insurance needs with a trusted provider known for member benefits and reliability. Additionally, the presence of banking services and AAA credit card options allows customers to handle financial tasks while taking care of their cars or travel plans. The ability to discuss policies in person with knowledgeable agents provides clarity and confidence to group members who share concerns about protecting their assets and loved ones. This one-stop convenience for both insurance and finance makes the AAA New Hope Rd location an efficient one-stop shop where groups can get personalized advice and set up coverage that fits their particular situations, adding value to meetups that otherwise might only focus on vehicle maintenance.
How does the facility’s location and accessibility enhance group meetups at AAA - New Hope Rd? Located at 1480 North New Hope Road in Raleigh, NC, the AAA Car Care center is easily accessible for residents and visitors alike. Its position in a well-known area allows groups to meet without worrying about complicated travel directions. The facility’s operating hours offer flexibility, with weekday availability from early morning to evening and weekend service on Saturdays, facilitating planning around work and other commitments. Free shuttle services provide added convenience when dropped-off vehicles need repairs, helping groups stay mobile even as cars are serviced. Furthermore, the welcoming environment and professional infrastructure create a calm and efficient atmosphere conducive to both socializing and handling practical needs. All these factors combine to make AAA - New Hope Rd not just a service center but a practical, accessible hub for social and logistical meetups.
What commitment to quality and customer satisfaction does AAA - New Hope Rd demonstrate that benefits groups? The AAA brand is globally recognized for its strong emphasis on quality, reliability, and customer satisfaction, and this location upholds those standards. Offering a 36-month/36,000-mile warranty on repairs (with some variations) reflects confidence in their work and commitment to lasting results. Customers can expect transparency in diagnostics and pricing, which fosters trust especially when multiple people bring their vehicles for service. The facility’s dedication to customer comfort through amenities like complimentary Wi-Fi and shuttle service illustrates care beyond the core services. By maintaining high standards and honoring AAA’s reputation, the New Hope Rd location reassures groups that their vehicles and travel plans are in expert hands, allowing members to focus on enjoying their time together rather than worrying about after-service issues. This commitment to excellence makes it an ideal venue for meetups that blend efficiency with peace of mind.