When asking yourself about something to do near me in Austin with a group of friends or family, consider
REI
Why REI is a fun option when searching for things to do near me with friends and family
REI, or Recreational Equipment, Inc., is a renowned American retail and outdoor recreation services cooperative that has become a premier destination for outdoor enthusiasts looking to meet up, gear up, and prepare for outdoor adventures. With more than 180 retail stores across 41 states, REI uniquely combines a community-focused cooperative model with a wide-ranging selection of high-quality outdoor gear, clothing, and equipment. What makes REI a great place to meet friends is not just its extensive product offerings—spanning camping, hiking, climbing, cycling, snow sports, and fitness—but also its engaging in-store experiences. Many REI retail locations feature interactive amenities such as bike trails and rock climbing walls, allowing customers and friends to try out products together before purchasing. Additionally, REI frequently hosts events, classes, and outdoor excursions that foster social interaction and learning, such as guided hikes and technique workshops. The cooperative's commitment to customer satisfaction is reflected in its 100% Satisfaction Guarantee and dedicated member services. REI also embraces digital innovation with online shopping platforms and mobile apps that facilitate group planning and share outdoor tips, making it easier to coordinate outings. Altogether, REI offers a welcoming atmosphere where friends can connect, explore new outdoor pursuits, and acquire reliable gear backed by expert advice and community support.
Here's what people think of REI
As of recent, REI holds a 4.4-star rating based on 733 reviews.
Customer reviews of REI highlight several key themes regarding its reputation and service quality. Positive reviews consistently emphasize the knowledgeable and friendly staff who provide excellent customer service and expert guidance in selecting the right outdoor gear. Many reviewers appreciate the hands-on in-store experience, noting that amenities like bike trails and climbing walls enrich their visits and allow for testing equipment, which enhances confidence in their purchases. REI’s cooperative membership benefits and satisfaction guarantee also receive praise as value-added incentives. Furthermore, reviewers frequently commend the store's well-organized layout and wide selection of quality products that cater to both casual adventurers and serious outdoor enthusiasts. On the negative side, some customers mention issues such as limited stock of certain popular items, occasional higher pricing compared to competitors, and variability in staff expertise depending on location. A few reviews note that some stores can be crowded or that wait times during peak seasons are longer. Despite these critiques, the overall consensus is highly favorable, with most customers expressing loyalty to REI for its strong community focus, commitment to sustainability, and exceptional product quality. The 4.4-star rating from over 700 reviews reflects mostly positive user experiences, making REI a trusted retailer and community hub for outdoor lovers.
Highlights from reviewers (Most Relevant)
Shahu
REI is the go-to store for quality outdoor gear and apparel. They carry top brands for hiking, camping, biking, and more. The staff is knowledgeable, friendly, and always willing to help you find the right gear. The store is well-organized and has a clean, inviting layout. I also love their return policy and member benefits. Perfect place for outdoor enthusiasts!
Timothy Williams
We love REI, because they help people get prepared for the outdoors. They have so many things for different types of outdoor activities from biking, to hiking, to camping, to running, and more. They have men and women’s clothing and a very small kid section. This is one of the smaller REI locations I’ve been to, but they have a lot of good products in stock. The shoe selection at this location is smaller than I hoped, but I can always order products and pick them up at this location. The store has a nice layout although a little bit tight and the staff is very knowledgeable. On my most recent trip, they weren’t overly friendly and when I checked out, Jasmine took a very transactional approach and didn’t even say hi. The store was busy, so it could the staff was overwhelmed, although I’m hoping it can be a one time thing and management can highlight the importance of customer service. Still giving a five star because of all the quality outdoor products they sell and the knowledge of the staff.
Pablo Jaimes
I bought a bike from REI and it turned out to be a terrible experience. From the beginning, it had issues — the gears would shift on their own while riding. We took it in to get it checked, and they said they would fix it, but clearly, they didn’t because the problem continued. We went back a second time for the same issue, and still, nothing was resolved. Eventually, we decided to return it because it was just a poor-quality bike. I recommend going with something more reliable — this store really let us down.
Benjamin Skopljak
We became REI members because of the promise of “100% satisfaction” and the flexible return policy that so many customers rave about especially regarding used gear like climbing shoes. I purchased a pair that unfortunately turned out to be disappointing in quality. After fewer than 10 uses over less than two months, I attempted to return them. Despite the shoes showing only light wear and falling well within the expected use window, the store manager arbitrarily decided they were “too worn” to accept. It felt subjective and inconsistent with the experience many others have reported. We joined REI with the understanding that the membership would provide trust and support for trying out gear and returning gear that wasn’t satisfactory. This experience left us feeling misled and frustrated. If the return policy depends on a manager’s personal opinion, it shouldn’t be advertised as “satisfaction guaranteed.”
TEXAS RANGER DAVE
You can feel the difference the moment you walk into REI North Austin. The co-op model truly shines here—every team member acts like an owner, and it shows in the level of care, professionalism, and pride in the store. From outstanding customer service to top-tier product selection and a clean, well-organized presentation, this location sets the bar high. Companies that take shortcuts with their employees—rushing vesting periods or minimizing support—can’t match the kind of excellence that grows when people are genuinely invested. REI’s approach is proof that when you take care of your people, they take care of your customers. Great job to everyone working today—you all made my visit a great experience. Keep leading by example! A+ Dave
Shahu
REI is the go-to store for quality outdoor gear and apparel. They carry top brands for hiking, camping, biking, and more. The staff is knowledgeable, friendly, and always willing to help you find the right gear. The store is well-organized and has a clean, inviting layout. I also love their return policy and member benefits. Perfect place for outdoor enthusiasts!
Timothy Williams
We love REI, because they help people get prepared for the outdoors. They have so many things for different types of outdoor activities from biking, to hiking, to camping, to running, and more. They have men and women’s clothing and a very small kid section. This is one of the smaller REI locations I’ve been to, but they have a lot of good products in stock. The shoe selection at this location is smaller than I hoped, but I can always order products and pick them up at this location. The store has a nice layout although a little bit tight and the staff is very knowledgeable. On my most recent trip, they weren’t overly friendly and when I checked out, Jasmine took a very transactional approach and didn’t even say hi. The store was busy, so it could the staff was overwhelmed, although I’m hoping it can be a one time thing and management can highlight the importance of customer service. Still giving a five star because of all the quality outdoor products they sell and the knowledge of the staff.
Pablo Jaimes
I bought a bike from REI and it turned out to be a terrible experience. From the beginning, it had issues — the gears would shift on their own while riding. We took it in to get it checked, and they said they would fix it, but clearly, they didn’t because the problem continued. We went back a second time for the same issue, and still, nothing was resolved. Eventually, we decided to return it because it was just a poor-quality bike. I recommend going with something more reliable — this store really let us down.
Benjamin Skopljak
We became REI members because of the promise of “100% satisfaction” and the flexible return policy that so many customers rave about especially regarding used gear like climbing shoes. I purchased a pair that unfortunately turned out to be disappointing in quality. After fewer than 10 uses over less than two months, I attempted to return them. Despite the shoes showing only light wear and falling well within the expected use window, the store manager arbitrarily decided they were “too worn” to accept. It felt subjective and inconsistent with the experience many others have reported. We joined REI with the understanding that the membership would provide trust and support for trying out gear and returning gear that wasn’t satisfactory. This experience left us feeling misled and frustrated. If the return policy depends on a manager’s personal opinion, it shouldn’t be advertised as “satisfaction guaranteed.”
TEXAS RANGER DAVE
You can feel the difference the moment you walk into REI North Austin. The co-op model truly shines here—every team member acts like an owner, and it shows in the level of care, professionalism, and pride in the store. From outstanding customer service to top-tier product selection and a clean, well-organized presentation, this location sets the bar high. Companies that take shortcuts with their employees—rushing vesting periods or minimizing support—can’t match the kind of excellence that grows when people are genuinely invested. REI’s approach is proof that when you take care of your people, they take care of your customers. Great job to everyone working today—you all made my visit a great experience. Keep leading by example! A+ Dave
Shahu
REI is the go-to store for quality outdoor gear and apparel. They carry top brands for hiking, camping, biking, and more. The staff is knowledgeable, friendly, and always willing to help you find the right gear. The store is well-organized and has a clean, inviting layout. I also love their return policy and member benefits. Perfect place for outdoor enthusiasts!
Timothy Williams
We love REI, because they help people get prepared for the outdoors. They have so many things for different types of outdoor activities from biking, to hiking, to camping, to running, and more. They have men and women’s clothing and a very small kid section. This is one of the smaller REI locations I’ve been to, but they have a lot of good products in stock. The shoe selection at this location is smaller than I hoped, but I can always order products and pick them up at this location. The store has a nice layout although a little bit tight and the staff is very knowledgeable. On my most recent trip, they weren’t overly friendly and when I checked out, Jasmine took a very transactional approach and didn’t even say hi. The store was busy, so it could the staff was overwhelmed, although I’m hoping it can be a one time thing and management can highlight the importance of customer service. Still giving a five star because of all the quality outdoor products they sell and the knowledge of the staff.
Pablo Jaimes
I bought a bike from REI and it turned out to be a terrible experience. From the beginning, it had issues — the gears would shift on their own while riding. We took it in to get it checked, and they said they would fix it, but clearly, they didn’t because the problem continued. We went back a second time for the same issue, and still, nothing was resolved. Eventually, we decided to return it because it was just a poor-quality bike. I recommend going with something more reliable — this store really let us down.
Benjamin Skopljak
We became REI members because of the promise of “100% satisfaction” and the flexible return policy that so many customers rave about especially regarding used gear like climbing shoes. I purchased a pair that unfortunately turned out to be disappointing in quality. After fewer than 10 uses over less than two months, I attempted to return them. Despite the shoes showing only light wear and falling well within the expected use window, the store manager arbitrarily decided they were “too worn” to accept. It felt subjective and inconsistent with the experience many others have reported. We joined REI with the understanding that the membership would provide trust and support for trying out gear and returning gear that wasn’t satisfactory. This experience left us feeling misled and frustrated. If the return policy depends on a manager’s personal opinion, it shouldn’t be advertised as “satisfaction guaranteed.”
TEXAS RANGER DAVE
You can feel the difference the moment you walk into REI North Austin. The co-op model truly shines here—every team member acts like an owner, and it shows in the level of care, professionalism, and pride in the store. From outstanding customer service to top-tier product selection and a clean, well-organized presentation, this location sets the bar high. Companies that take shortcuts with their employees—rushing vesting periods or minimizing support—can’t match the kind of excellence that grows when people are genuinely invested. REI’s approach is proof that when you take care of your people, they take care of your customers. Great job to everyone working today—you all made my visit a great experience. Keep leading by example! A+ Dave
How to reach REI
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Website: None
Why REI may become Your Favorite Meetup Place for Catching Up, Celebrating or Just Hanging Out
Why rally at REI with your friends?
Rallying at REI is an ideal choice for a gathering with friends or family who share a passion for the outdoors or want to embrace a healthy, adventurous lifestyle together. REI offers more than just a retail store; it is a community hub dedicated to outdoor enthusiasts of all skill levels. With a solid reputation reflected in its 4.4-star rating from over 700 reviews, REI combines a welcoming atmosphere with expert advice, making it a place where groups can bond over planning their next escapade or learning new skills. Whether you are a seasoned hiker, an avid cyclist, or simply someone who enjoys being active in nature, the range of activities and workshops available ensures that everyone can find something engaging and enriching. Plus, the cooperative environment encourages sharing experiences, inspiring exploration, and fostering connections. Meeting at REI means getting hands-on experiences with quality gear, expert-guided classes, and events designed to ignite your group’s spirit of adventure while providing a safe, inclusive, and fun setting to create lasting memories.
What activities does REI offer for groups?
REI offers a multitude of activities that make it perfect for group meetups. One of the standout features is the variety of in-store classes and workshops available to all skill levels. These sessions range from hands-on bike repair workshops, where friends can learn to maintain their bikes together, to navigation and backpacking courses that prepare groups for multi-day hikes or camping trips. These interactive classes encourage teamwork and provide practical skills that participants can immediately apply to their outdoor adventures. Beyond education, REI hosts inspiring presentations and seminars led by outdoor experts and adventurers. These events not only motivate and educate but also foster discussion and camaraderie among attendees. REI's film tours and run clubs are great examples of group activities that promote shared passions while also encouraging healthy fitness habits. In addition, REI organizes community service projects and celebrations, highlighting their commitment to outdoor stewardship and social engagement, giving groups a meaningful way to connect beyond recreation.
Why is REI the perfect place for a group meetup?
REI’s unique blend of retail, education, and community-focused activities makes it the perfect setting for a group meetup. As a cooperative that has been serving outdoor enthusiasts since 1938, REI provides top-brand gear and clothing across numerous outdoor pursuits such as camping, climbing, cycling, fitness, hiking, paddling, skiing, and snowboarding. Groups can benefit from expert gear advice and even try rental equipment before committing to purchases, which is ideal for those new to outdoor activities. The fully equipped bike and ski shops offer professional services that help groups prepare for their outings together, ensuring everyone’s gear is in prime condition. The store environment encourages exploration and socializing, thanks to knowledgeable staff who engage with customers to tailor experiences and recommendations. Furthermore, REI’s focus on group experiences is reflected in their "Total REI Rewards" program, which includes member-only discounts and perks that can maximize savings for groups gearing up together. This supportive, resource-rich setting encourages groups to discover new adventures and build stronger bonds.
How can REI enhance your outdoor experience?
REI enhances your outdoor experience by providing unparalleled access to quality gear, expert knowledge, and diverse learning opportunities. Its wide inventory spans essential equipment such as backpacks, carabiners, tents, and hiking boots, all from trusted brands selected to meet high standards for durability and performance. The availability of rental gear offers risk-free trial experiences, enabling groups to experiment with new activities like kayaking or snowboarding without upfront investments, fostering confidence and excitement. REI’s seasoned staff guides both novices and veterans with personalized recommendations and skill development, which is particularly valuable before embarking on challenging excursions. By attending classes and events, groups can improve navigation, camping, and survival skills, enhancing safety and enjoyment outdoors. Moreover, REI’s commitment to environmental stewardship and advocacy enriches the outdoor experience by teaching respect for nature and encouraging sustainable practices among its community, ensuring the preservation of outdoor spaces for years to come.
What makes REI’s community and events special for groups?
REI’s community and events are crafted to unite outdoor lovers and build meaningful connections. The cooperative nature of REI means customers are also members who share a voice in shaping the company’s future and values, fostering a sense of belonging. Group meetups are encouraged through run clubs that combine exercise with social interaction, welcoming participants of all levels. Film tours and speaker presentations introduce breathtaking destinations and inspiring stories that spark collective inspiration and future trip planning. Service projects provide groups with opportunities to give back to the environment, turning outings into impactful experiences. Seasonal celebrations and gatherings at REI stores further strengthen bonds among friends and family by providing festive atmospheres centered on mutual interests and outdoor fun. Through these varied events and its supportive community, REI creates a dynamic meeting place where groups can learn, share, celebrate, and plan their next adventures with enthusiasm and informed confidence.
How accessible and convenient is REI for group gatherings?
REI stores are strategically located in many cities, including flagship locations like Denver and San Antonio, making them accessible hubs for nearby outdoor communities. Most stores offer expansive retail spaces, bike and ski shops, and comfortable areas to meet and explore gear options. Services such as curbside pickup, same-day store pickup, and free shipping facilitate convenient shopping for groups preparing for excursions. With generous store hours, including evenings and weekends, groups can find convenient times to gather without conflicting with busy schedules. REI’s knowledgeable staff is always ready to provide personalized assistance to groups, helping coordinate equipment needs or recommending local outdoor activities suitable for all fitness and experience levels. For groups new to outdoor pursuits, REI’s rental programs and trade-in options offer flexibility and cost savings that make participation easier. This accessibility and customer-focused approach ensure that group meetups at REI are not only enjoyable but also efficiently accommodate varying needs and plans.
Why should your friends and family consider REI for their next meetup?
Choosing REI for your next friends or family meetup means selecting a destination that combines education, socializing, and adventure preparation under one roof. The organization’s rich history as an outdoor cooperative built on quality, community, and sustainability aligns with values many people hold about healthy living and environmental respect. REI’s extensive range of activities and resources ensures that everyone—from seasoned explorers to casual nature lovers—can participate meaningfully in the meetup. The opportunity to learn new skills together, enjoy specialized workshops, and get expert advice transforms a simple gathering into an inspiring experience. Additionally, REI’s emphasis on connection through events and community projects enriches group dynamics and creates lasting memories centered on shared passions. Whether it’s gearing up for a group cycling trip, planning a hiking adventure, or simply enjoying an afternoon exploring top-tier equipment and knowledge, REI stands out as a premier destination to unite friends and family through a shared love for the outdoors.