When asking yourself about something to do near me in Raleigh with a group of friends or family, consider
MAKO Medical Laboratories
Why MAKO Medical Laboratories is a fun option when searching for things to do near me with friends and family
Mako Medical Laboratories, headquartered in Raleigh, North Carolina, is a rapidly growing full-service healthcare diagnostic laboratory founded in 2014. It offers patients and healthcare providers accurate, timely, and innovative testing services that empower individuals to take control of their healthcare decisions. The lab distinguishes itself by combining advanced robotics and cutting-edge technology with a team of highly skilled Ph.D. scientists, chemists, and medical professionals. This commitment to precision ensures the highest levels of accuracy in test results, enabling critical medical decisions to be made with confidence. Moreover, Mako prioritizes fast turnaround times, reducing patient anxiety and expediting treatment planning. The laboratory fosters a culture of custom service, tailoring solutions to meet clients’ unique needs, and continually innovates by developing new tests and products. As part of its mission, Mako actively supports community initiatives, such as partnering with nonprofits like Rebuilding Together to improve veterans’ living conditions, demonstrating a dedication beyond healthcare services. For patients and providers seeking reliable, cost-competitive diagnostics with an emphasis on customer-focused care, Mako Medical Laboratories offers a different, more personalized and impactful healthcare experience.
Here's what people think of MAKO Medical Laboratories
As of recent, MAKO Medical Laboratories holds a 3.4-star rating based on 517 reviews.
User reviews for Mako Medical Laboratories present a mixed but insightful picture. Many positive reviews highlight the attractive aspects such as competitive pay and benefits, a generally favorable work-life balance, and a culture that supports independence and initiative among employees. Reviewers appreciate the opportunity to work with advanced medical technologies and contribute to innovative diagnostic testing, recognizing the company's commitment to scientific excellence. However, negative feedback points to significant challenges including organizational disarray, reported unprofessional management, and a toxic workplace culture in certain locations. Some employees have cited issues with job security, uneven management practices, and limited growth opportunities. Concerns about nepotism and inconsistent quality control leading to lost contracts were also mentioned. These criticisms suggest room for improvement in internal communication and employee relations. In conclusion, while Mako Medical Laboratories is praised for its scientific innovation and community impact, prospective employees and clients might weigh these strengths against some operational and workplace culture challenges reflected in user experiences.
Highlights from reviewers (Most Relevant)
Diane B
I received a call this morning from someone claiming to be from Mako Medical Laboratories, telling me I had an overdue bill. This was the first time I’d ever heard from them—I’ve never even received a bill! The caller asked me to provide my credit card number over the phone, which immediately raised red flags. When I refused, he said he could send me a text with a link to click on. Are you kidding me?! That’s textbook scam behavior. Unless I receive an official bill by mail, I won’t be paying anything. This entire interaction seemed shady and unprofessional. If this was truly Mako Medical, they need to seriously rethink how they handle billing. Otherwise, this is 100% a scam and people should be very cautious.
Sara Johnson
Mako Medical has been fraudulently putting claims into my insurance for over a year. I have never been a patient there, they claim it was a mistake because the system they have pulled my name, address, birthdate, insurance information, etc from their system for a patient with the same name. I have several fraudulent claims submitted to my insurance, some processed and paid before I started receiving several bills in the mail and noticed the error. They claim they have reversed them but according to my insurance company the claims that were already processed cannot be reversed without Mako and they refuse to do it bc they already got paid. Terrible company, this is fraud!
Tiffany Addington
EDITED TO ADD 7/16/2025: I spoke with Daniel who was able to assist me quickly with this issue and ensure the reprocessing through my secondary insurance. I've added an additional star for this excellent response. In time I hope to edit this review to a more positive one once Mako has shown a demonstrable improvement in their process without requiring specialized assistance. Thank you, Daniel, for your excellent customer service and for assisting with this issue. My first experience with Mako Medical Laboratories and I can't get anyone to answer the phone. I had a customer service rep reach out regarding billing and I explained they did not process both of my insurances and that needed to be reprocessed first. They told me I needed to call my clinic and have them do this. My clinic says Mako has all the same info and this is unnecessary. They then provide me a number to call Mako. I've called every number I can find for them this morning which all take me to a voicemail that is full and can't accept messages and then hangs up. I can't spend all day trying to call a place where no one picks up the phone because of their mistake in reviewing my information and ensuring proper processing of my insurance.
Trace Sketchitt
I have been attempted to get ahold of them via multiple listed contact points. It has been three weeks and my bill is past due. I only received one bill but their automated billing service implies I owe them hundreds more. My bill also states that my insurance was never applied. I have tried calling, heard multiple automated reassurances that I'd receive a callback within a business day, and yet have received nothing but coincidentally timed spam calls since I've had tests runs by this company. I've not received any results, haven't received all my bills, and haven't received any answers to my attempts to reach out clear up misleading/confusing insurance application. At this point, I just want answers or at least options like an installment plan or financial assistance. Please, I am begging, just get back to me. I'm trying to work within your system, but I also don't want to blindly and without explanation give you a perhaps unnecessary amount of money.
Candace Transou
BEWARE!!!! I would give zero stars if this were an option.It has been two weeks since this company received my lab sample. My physician still does not have my results. This is a lab test that takes on average, 2 days to get the results. However, I have received a bill for the lab work from the company. I will not be paying this bill until the results are available. My physician and I have made several attempts to get the results. Not one representative has responded to our requests. Avoid using the company at all costs!
How to reach MAKO Medical Laboratories
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Website: None
Why rally at MAKO Medical Laboratories with your friends?
Gathering your friends at MAKO Medical Laboratories may not be an obvious choice at first glance, but it offers unique advantages that make it a meaningful and practical meetup spot, especially for those interested in health and wellness. Unlike traditional social venues, MAKO Medical Laboratories provides a space where you and your friends can prioritize your well-being while catching up. It is a national leader in advanced medical testing and COVID-19 diagnostics, ensuring reliable, timely, and accurate results in a friendly, professional environment. The lab’s commitment to innovation, integrity, and accessible service means that your group can efficiently manage necessary health screenings together, such as routine blood work or COVID tests, without the stress of long waits or complicated scheduling. Moreover, the atmosphere at MAKO is designed to be welcoming and straightforward, emphasizing the health and safety of every visitor. So, for groups who value preventive health measures and want to use their meetup time effectively, this place doubles as a spot to engage in meaningful conversations about personal wellness, share experiences about health journeys, and support each other in maintaining good health, all while enjoying the convenience of a one-stop laboratory service.
What activities can you do at MAKO Medical Laboratories and why is it perfect for a group meetup?
MAKO Medical Laboratories offers a variety of activities centered around diagnostic laboratory services which make it uniquely suitable for group meetups focused on health awareness. The primary activity is comprehensive lab testing, ranging from routine blood work to specialized COVID-19 testing. This makes MAKO an ideal place for groups of friends or families interested in collective health monitoring or those planning to attend an event requiring proof of medical tests. The facility prides itself on fast and accurate results, using cutting-edge technology that helps reduce wait times and enhances the customer experience. Group members can schedule tests easily through MAKO’s online patient portal—enabling appointment coordination without stepping into administrative hassles. Besides testing, the laboratory provides services such as bill payment, transaction reviews, and product ordering via its digital platforms, making it a seamless place for managing multiple health-related needs concurrently. Additionally, the lab’s professional staff offers personalized assistance to ensure that every member of your group understands their health results correctly and receives guidance for any follow-up care. This supportive environment encourages a proactive approach to health, fostering camaraderie grounded in shared responsibility and care for each other’s well-being.
How does MAKO Medical Laboratories ensure a smooth and safe group experience?
MAKO Medical Laboratories prioritizes safety and efficiency, crucial for any group visit, especially in times where health concerns remain prominent. The laboratory operates with strict protocols that safeguard clients, including enhanced sanitation measures and social distancing practices within the facility. With extended business hours from early morning to evening on weekdays, groups can conveniently find a suitable time to visit without overcrowding or rushing. MAKO also provides “no appointment necessary” options, although group appointments are easiest to manage via their online portal, where scheduling multiple tests simultaneously is possible. This flexibility helps reduce waiting periods, a significant advantage for groups who want to maximize their time together. Moreover, clear communication channels—from phone support to online forms—allow groups to get assistance before and after their visit, making the process hands-on and stress-free. The lab’s staff are trained to handle multiple requests with professionalism and care, ensuring confidentiality and personal attention for everyone. These factors combined create an environment where friends and family feel comfortable and supported, reinforcing the lab’s reputation as a trustworthy partner in health management.
Why is MAKO Medical Laboratories a reliable choice for your group’s health testing needs?
Reliability is key when it comes to health testing, and MAKO Medical Laboratories rigorously commits to delivering fast and accurate results that users can trust. As a national full-service reference lab, MAKO has developed a reputation for cutting-edge technology and innovative testing solutions, especially concerning COVID-19 and other infectious diseases. Their competitive pricing structure means that groups can access high-quality lab services without prohibitive costs, which is essential for large family gatherings or friend circles who often seek affordable health options. The lab’s online portal allows easy tracking of test results, bills, and appointments, making it straightforward for groups to stay organized and informed. Additionally, MAKO welcomes orders from outside providers, meaning that group members with specific healthcare needs can still benefit from its services without interruption. The broad spectrum of offered tests supports diverse health requirements—ranging from preventive screenings to diagnostic purposes—and the laboratory’s commitment to integrity assures results that can be confidently used for medical decisions. This reliability, paired with open accessibility, makes MAKO Medical Laboratories a top choice for groups who want to be thorough about their health in an efficient and trustworthy setting.
How accessible is MAKO Medical Laboratories for group visits?
MAKO Medical Laboratories is highly accessible for groups, thanks to its convenient location and user-friendly services. The laboratory’s Henderson, North Carolina, location is easily reachable with ample parking and straightforward entry, which is essential for groups arriving together. The operational hours from early morning to evening during weekdays offer flexibility for scheduling visits before or after work or school, accommodating a variety of group schedules. The absence of a strict appointment requirement facilitates spontaneous visits, but groups can also leverage the online portal to pre-book their testing slots, ensuring minimal wait times when arriving. Payment and result retrieval are fully digital, allowing group members to manage their lab activities remotely, which enhances convenience. Additionally, MAKO’s customer support is readily available via phone or online forms to assist groups with any inquiries or special arrangements. These features collectively create a hassle-free experience that respects the time and needs of multiple visitors, making it practical to organize group meetups with a health-focused purpose at this laboratory.
What makes the customer service experience at MAKO Medical Laboratories group-friendly?
The staff at MAKO Medical Laboratories are trained to provide attentive, personalized care, which greatly benefits groups coming together for lab services. Their approach focuses on clear communication, respect for privacy, and accommodating various health needs, ensuring that no one feels rushed or overlooked during their visit. The lab’s representatives understand the importance of supporting clients who may be managing health concerns simultaneously, making the atmosphere welcoming and reassuring. Group inquiries and transactions can be managed efficiently thanks to smooth coordination between laboratory personnel and clients through various service channels. Additionally, the facility’s payment system and result delivery via a patient portal help reduce in-person administrative burdens, letting groups concentrate on their health matters conveniently. This collaborative and client-centered environment makes MAKO Medical Laboratories a supportive venue for friends and families aiming to maintain good health through shared, informed experiences.
Why is MAKO Medical Laboratories a practical choice for health-conscious groups planning meetups?
For groups committed to health-conscious lifestyles, MAKO Medical Laboratories provides a practical venue to combine social interactions with important health management. Friends or family can use the visit to share updates about their well-being, discuss lab results, and plan future health actions together, fostering mutual motivation and accountability. The laboratory’s comprehensive testing services, accompanied by user-friendly digital tools, simplify the complexities often associated with medical visits, making health checkups less intimidating and more of a communal activity. This environment encourages proactive health maintenance and education among group members, aligning health goals with social connection. Moreover, managing appointments, results, and payments through MAKO’s online systems streamlines the group’s health journey, freeing up time and energy for meaningful conversations about wellness post-testing. By choosing MAKO Medical Laboratories for a meetup, health-conscious groups effectively integrate wellness into their social routine, making the experience both purposeful and supportive.
What digital conveniences does MAKO Medical Laboratories offer to enhance group coordination?
MAKO Medical Laboratories enhances group coordination with a robust online patient portal designed to simplify every stage of lab testing. This portal enables groups to schedule appointments collectively, view transactions, pay bills, and check test results in one centralized digital environment. Such a system reduces administrative obstacles that usually complicate medical visits, particularly for multiple people. The portal’s accessibility from any device means group members can stay synchronized regardless of their location, ahead of or after their visit. For groups managing diverse health needs, this integration supports efficient communication and record-keeping, allowing everyone to monitor their health status and expenses easily. Additionally, the availability of digital product ordering allows groups to acquire necessary health-related items directly through the lab’s platform. These digital conveniences contribute to a streamlined, time-saving experience, making MAKO Medical Laboratories a modern, group-friendly option for laboratory services.
How does MAKO Medical Laboratories support community health and education for groups?
MAKO Medical Laboratories actively supports community health by fostering education and awareness, which benefits groups visiting together. The company regularly provides guidance on test interpretations, helping individuals and groups understand their health data meaningfully. This educational aspect promotes proactive health decisions and encourages conversations about wellness among friends and families. MAKO’s dedication to innovation and quality in diagnostic testing means that community members have access to reliable medical information, helping reduce worries around health uncertainties. Additionally, the lab’s transparent communication channels allow groups to ask questions and receive expert advice, strengthening the bond between healthcare providers and the public. By offering a space where health education and testing come hand in hand, MAKO Medical Laboratories advances community well-being through informed, supportive group experiences.
What additional benefits does MAKO Medical Laboratories provide for group visits?
Beyond high-quality lab services and user-friendly digital tools, MAKO Medical Laboratories offers additional benefits perfect for group visits. The facility’s commitment to competitive pricing means groups can manage health expenses affordably, which is a significant consideration for larger gatherings. Their location in Henderson, NC, offers convenience and accessibility, reducing travel stress for group members. With professional and courteous staff, the laboratory ensures personal attention for every visitor within a potentially busy group setting. The infrastructure supports privacy and confidentiality, essential for maintaining comfort during shared health experiences. Furthermore, the lab’s leadership in COVID-19 testing and related services can be particularly reassuring for groups seeking clear health status during these times. This comprehensive support package positions MAKO Medical Laboratories as more than a lab; it is a practical, considerate venue that caters to groups’ health needs with professionalism and care.